With the Enhanced Community Quarantine, many enterprises were suddenly forced to adapt to a Work At Home Setup for a majority of their workers. PLDT Enterprise has helped a lot of their customers make the shift as seamless as possible with Cisco Webex, ePLDT’s Microsoft Teams, and GSuite powered by IPC.
“Given current circumstances, even companies that were initially resistant to the idea of work-from-home are now being compelled to allow their employees to do so. This paves the way for enterprises to rethink their business models and leverage on technology to continue their business,” says Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups.
According to Hernandez, PLDT Enterprise has always been in the business of trust—the precise reason why it is continuously harnessing best efforts to ensure its customers remain business-as-usual amid COVID-19. “Remaining connected is critical to us now more than ever. Businesses need to harp on the capabilities of technology to persist in the current business landscape,” he adds.
“We enable businesses to remain in touch with their customers online and use digital platforms in communicating with their peers especially at times like this. Our productivity tools, for instance, enable businesses to host online meetings and collaborate efficiently with their employees even at home,” says Nico Alcoseba, Vice President and Head of PLDT Disruptive Business Group.
Similarly, PLDT Enterprise’s fixed-line, wireless, and ICT solutions—including FibrBiz, VITRO Data Center services, Smart WiFi, and postpaid services, to name a few—are still accessible to support enterprises in continuing their business amid the community quarantine in place.
“Our customers can remain at ease knowing that our solutions, which are founded on the country’s most extensive fiber and LTE coverage, are available 24/7 to support their operations contingent to the delivery of their services for our fellow countrymen,” says Jojo Gendrano, FVP & Head of PLDT Enterprise Core Business Solutions.
To help everyone cope up with the expenses and loss of income for it’s subscribers, PLDT Enterprise, along with the entire PLDT-Smart Group, has put in place a 30-day payment extension period for all its postpaid customers to enable their safety and productivity amid COVID-19 outbreak.
Likewise, it has implemented a work-from-home arrangement for most of its office-based employees while making use of the group’s digital platforms and telecommute solutions to remain efficient and productive.
To ensure service assurance and availability for its customers, PLDT Enterprise’s customer care channels remain open. Reach PLDT Enterprise through Enterprise hotline 177 from 9am to 6pm every day and @PLDTEnt_Cares on Twitter which is online 24/7.
