GoAutoDial, is one of the Philippines foremost open source web based call center system that is being used al over the world by small, medium and large call centers and BPO’s for their telemarketing needs, especially since Goautodial has predictive and progressive dialing capabilities along with call recordings, is now embarking on a new project to help ease the monitoring concerns for its users.
With the increase in need for help in Social Media and Digital Monitoring, Goautodial has embarked on a project to unify all the voice and non-voice needs in one dashboard.
GoAutoDial is one of the most widely used open source predictive dialer and inbound IVR + ACD system that provides termination and DID services aims to provide more ease of use for its thousands of users worldwide with the first open source multi-channel contact center web application which started development this 2016. Called the “GOautodial app”, a modern standards based web app that provides voice and non-voice contact center features.
What will the new unified web based be capable of doing?
Major Features:
Multi-channel contact center application (voice and non-voice):
Predictive dialer
Inbound IVR and ACD
Web based ticketing system
Live chat
SMS
Fax
Social media
CRM type application
Imagine, the 1st call center application that has integrated Live Chat, CRM and Social Media applications in the same dashboard that you monitor calls, both inbound and outbound. Now, Call Center Managers can monitor both voice and non voice accounts in the same place at the same time.
Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin/modules based system
Reports and analytics
Choose what you see on your dashboard and where you see it. The new Web Application from GoAutoDial will let you arrange and choose what you want to see in the format you want.
Technologies:
Bootstrap 3 CSS framework
Google Material Design
WebRTC
Angular
JQuery
Code Igniter
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Tawk.to
Hylafax
To find out more visit the Project page: http://goautodial.org/projects/goautodial-app
Target completion date according to CEO Demian Biscocho is within 2016.. So follow us on our social media accounts and keep updated.
Facebook: https://web.facebook.com/goautodial/?fref=ts
Twitter: @goautodial
Linked In: https://www.linkedin.com/company/goautodial-inc-
